The Client:
The client is a leading mid size retail chain, employing more than 6,000 people.


The Challenge:
The client wanted sustenance engineering services for its core application developed by a third-party. There was added complexity due to the lack of any documentation on the application.


The Solution:
Sopra India maintained a dedicated team at its offshore development centre for the client. Sopra India successfully provided sustenance engineering services through the offshore team by following a well defined methodology:

• Sopra India provided a core team and followed a well-structured methodology for the effective transfer of domain knowledge to its core team members.
• A local consultant interfaced with client's business and IT groups to capture the domain specific knowledge.
• A strong focus was laid on documenting various pieces of missing information, which was necessary for the team members to understand the basic application.
• A well-structured process was put in place to ensure an effective transfer of knowledge to new team members joining the team.
• Within 8 weeks of starting the project, the Sopra India team took over the complete task of maintaining and supporting the entire application.
• Services provided by Sopra India included defect fixing, software enhancements, reverse engineering and documenting the business process logic of the application.
• Sopra India set up the defect tracking system for the client and also did the version control of the application.
  

Technology Areas:

• Microsoft Platforms/Technologies
• Object Oriented Programming
• OpenROAD
• CA integrated development environment
• Linux
  

Sopra India Benefits:
Sopra India was able to provide the following benefits to the client:

• A fast ramp up of resources
• Domain specific expertise to maintain and re-engineer the application effectively
• A cost effective solution